Information about your right of cancellation and cancellation form

Right of cancellation

This Section only applies if you are a consumer.  As a consumer, we are under a legal duty to supply products that are in conformity with the Contract. As a consumer, you have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by your right of cancellation and refund in Section 9 or anything else in these General Terms and Conditions. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. 

If you are a consumer, that means every natural person who enters into a legal transaction which is not mainly induced by either his commercial or self-employed professional activity, you have a right of cancellation subject to the following provisions.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. If your Contract is for multiple products which are delivered on separate days the cancellation period ends fourteen days after the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last of the multiple products included in your Contract.

To exercise your right of withdrawal, you must inform us,

BÄR GmbH Premium Comfort Footwear
PO Box 93
GB – Workington, CA14 9BN

Phone number: 0808 169 6004 (freephone)
Fax: 0808 169 6006 (freefax)

of your decision to withdraw from the Contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than – (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the products back or until you supplied evidence of having sent back the products, whichever is the earliest. You shall send back the products or hand them over to

PO Box 93
GB – Workington, CA14 9BN

without undue delay and in any event not later than within fourteen days after the day on which you communicate your cancellation from the Contract to us. The deadline is met if you send back the products before the period of 14 days has expired. Please see our Returns page for our Returns Policy and information about how to arrange a return. Please note we are permitted by law to either deduct from your refund or otherwise require you to pay an amount to reflect any diminished value of the products resulting from the handling of the products beyond what is necessary to establish the nature, characteristics and functioning of the products.

Inexistence of Cancellation

The right to cancel does not apply to the following kind of contracts:

  •  Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised. 

 Please avoid damage and soiling. Please return the products to us with the original packaging if possible, with all accessories and with all packaging components. If appropriate, use a protective outer packaging. If you no longer have the original packaging, please use an appropriate packaging to provide sufficient protection against damage in transit to avoid claims for compensation due to damage as a result of insufficient packaging. Please note that the arrangements specified before are not a precondition to effective exercise of your right of cancellation.

Sample revocation

(complete and return this form only if you wish to withdraw from the contract)


BÄR GmbH Premium Comfort Footwear
PO Box 45
GB – Cleator Moor, CA22 9AB

Fax:    0808 169 6006 (freefax)

E-mail: :

I / We[*] hereby give notice that I / We[*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service[*],

Ordered on [*] / received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper).


[*] Delete as appropriate.