Service complaint form

Please complete this complaint form carefully. The pictures should show the damaged area clearly. Our complaints department will get in touch with you as soon as possible for further action.

Please remember that you can make use of your warranty right for 2 years from the date of purchase - for defects that are not due to wear and tear but to manufacturing defects.

Claim form

First name*

Last name*

Customer Number

Street address*

Postal code*

City*

Your email address*

Phone*

Item number, size according to purchase receipt*

Purchase date*

Please upload an image of your purchase receipt here. The image should be of high quality to ensure good readability.

Upload images: receipt (required field, file: max 5MB / jpg,gif,png)

Drag & drop the image of the purchase receipt here*

or browse files in folder

Here you have the option of uploading informative images for an initial visual assessment. The images should show a good visibility of the defect.

Upload images: shoe completely (required field, file: max 5MB / jpg,gif,png)

Drag & drop images here*

or browse files in folder

Details of your complaint *

Fields marked with asterisks (*) are required.

Consent and data protection *

By selecting continue you confirm that you have read our data protection information and accepted our general terms and conditions. (Your data will then be processed on the basis of your consent pursuant to Art. 6 para. 1a) DSGVO)