How we advise and accompany you

Sold with heart

we offer in-depth, individual advice to cater for your preferences and needs. Our service includes plenty of valuable tips and information. Whether you have a question about sizing and fits, fashion and design considerations, special requirements and requests, or your order, just ask!

Day in, day out, we are motivated by your satisfaction. We want to inspire you every single day with our attentiveness and passion for our products.

24 + 12 guarantee – more than just a promise

It is easy for us to provide a 36-month guarantee on the material and workmanship of our premium, long-lasting BÄR footwear, instead of the standard two years. If you should ever be entitled to make a claim under the guarantee, our excellent service team will be happy to help. 

Your satisfaction is our daily motivation

Repair service

From the sole to the shoelaces, BÄR shoes should last a lifetime. Because even our shoes are not immune to both natural and use-related wear and tear, our shoemakers are happy to give your favourite footwear a new lease of life. Original BÄR soles and leathers are only available from us.

For information about our shoe repair service, contact: or 0808 169 6004.
(You can download a printable repair form from our website. We will gladly provide a quotation for the necessary work.)

By using selected shoe care products, you can help to care for, protect and preserve the quality of your BÄR footwear yourself. These products are available from our online shop and our stores.


Customised products

We can make shoes in line with your individual requirements. Because our footwear is handcrafted, we can offer top-quality products which accommodate a large number of customer wishes. Simply ask us.

Unique footwear made to your taste and your specific requirements: put together a BÄR shoe just the way you want it. From the sole to the shoelaces, you can create your new favourite footwear by selecting your favourite style, colour, material, sole and fit. Just ask us about customised products.